The Veterans Administration included some of the results of its job analysis in the "Background" section of the statement of objectives under the heading "Overview of the Current Servicing Process." The following is excerpted:

As shown in the following diagram of the VA processes, RLCs service delinquent GI loans, a primary input to the portfolio process.



The information is provided so the contractor understands the current solution, but is not constrained in the statement of objectives to provide the same solution.