# 516.505 Task-order and delivery-order ombudsman.

1. (a) In accordance with FAR subpart 16.5, the GSA Task-Order and Delivery-Order Ombudsman can be found at http://www.gsa.gov/ombudsman.

2. (b) The GSA Task-Order and Delivery Order Ombudsman shall review and resolve complaints from contractors concerning all task and delivery order actions made by GSA. Complaints regarding task and delivery order actions of other agencies using GSA contract vehicles shall be directed to the ordering agency’s Task-Order and Delivery-Order Ombudsman.

3. (c) If any corrective action is needed after reviewing complaints from contractors, the GSA Task-Order and Delivery Order Ombudsman shall provide a written determination of such action to the contracting officer.

4. (d) Contracting officers shall be notified via the contractor of any complaints submitted to the GSA Task-Order and Delivery Order Ombudsman (see clause 552.216-74).