# Subpart 516.5 - Indefinite-Delivery Contracts

## 516.505 Task-order and delivery-order ombudsman.

1. (a) In accordance with FAR subpart 16.5, the GSA Task-Order and Delivery-Order Ombudsman can be found at http://www.gsa.gov/ombudsman.

2. (b) The GSA Task-Order and Delivery Order Ombudsman shall review and resolve complaints from contractors concerning all task and delivery order actions made by GSA. Complaints regarding task and delivery order actions of other agencies using GSA contract vehicles shall be directed to the ordering agency’s Task-Order and Delivery-Order Ombudsman.

3. (c) If any corrective action is needed after reviewing complaints from contractors, the GSA Task-Order and Delivery Order Ombudsman shall provide a written determination of such action to the contracting officer.

4. (d) Contracting officers shall be notified via the contractor of any complaints submitted to the GSA Task-Order and Delivery Order Ombudsman (see clause 552.216-74).

## 516.506 Solicitation provisions and contract clauses.

1. (a) In solicitations and contracts for Special Order Program items, when the contract authorizes FAS and other activities to issue delivery or task orders, insert the clause at 552.216-72, Placement of Orders. If only FAS will issue delivery or task orders, insert the clause with its Alternate I.

2. (b) In solicitations and contracts for multiple-award contracts where GSA is the only ordering activity, or for GSA orders placed against a GSA multiple-award contract, insert clause 552.216-74, GSA Task-Order and Delivery-Order Ombudsman. This clause shall not be included in GSA-awarded contracts available for multiple agency use (i.e., Governmentwide Acquisition Contracts, Multi-Agency Contracts); instead, see (d) below.

3. (c) If the clause at 552.216-72 is prescribed, insert the provision at 552.216-73, Ordering Information, in solicitations for Special Order Program items and in other FAS Program solicitations.

4. (d) Insert clause 552.216-76, Ordering Agency Task-Order and Delivery-Order Ombudsman in all GSA-awarded contracts available for multiple agency use (i.e., Governmentwide Acquisition Contracts, Multi-Agency Contracts).

5. (e) The Contracting Officer may insert clause 552.216-75 in solicitations and GSA-awarded IDIQ contracts, not including Federal Supply Schedule (FSS) contracts. This clause should be included in all GSA-awarded Governmentwide acquisition contracts and multi-agency contracts. See 538.273 for clauses applicable to FSS contracts.